Privacy Policy
LevelUp Fragrance
Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. Introduction
LevelUp Money Way (“we”, “our” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, register an account, purchase products, participate in referral features or contact support.
We process personal information in accordance with applicable Indian data-protection and consumer laws.
2. Information We Collect
Depending on the features you use, we may collect:
Account information
Name and username.
Email address and phone number.
Account credentials, stored using appropriate security protections.
Referral identifiers and account status.
Order and delivery information
Products purchased, order IDs and order history.
Shipping address and delivery contact information.
Courier tracking and delivery confirmation records.
Return, replacement and refund requests.
Payment and transaction information
Payment status, amount, transaction reference and relevant verification records.
Payment receipts or transaction evidence submitted by you.
Refund and withdrawal records where applicable.
We do not intend to collect or store your complete payment-card PIN, banking password or UPI PIN. Never send these confidential credentials to us.
Referral and account ledger information
Referral relationships and eligible binary-network placement.
Commission calculations, locked and unlocked credit statuses, holds and reversals.
Withdrawal requests and their processing status.
Technical information
IP address, browser and device information, access logs, security events and basic usage information, to the extent collected by the website or its service providers.
3. Why We Use Your Information
We use personal information for legitimate and disclosed purposes, including to:
Create and administer your account.
Process product orders, payments, shipping and delivery.
Verify payment evidence and prevent duplicate or fraudulent transactions.
Maintain referral relationships and calculate eligible commissions.
Investigate delivery disputes, refunds and ledger adjustments.
Process withdrawal requests and maintain transaction records.
Respond to customer support requests.
Protect the website and enforce its terms.
Meet applicable tax, accounting, legal and regulatory obligations.
Improve website performance and user experience where permitted.
We will not use personal information for unrelated purposes in a manner inconsistent with applicable law.
4. Legal Basis and Consent
Where consent is required, we will seek it through an appropriate mechanism. We may also process information where necessary to provide a requested service, comply with legal obligations or rely on another lawful basis available under applicable law.
Where processing depends on consent, you may withdraw consent through the available method or by contacting us. Withdrawal does not invalidate processing that was lawful before withdrawal and may affect features that require the information.
5. How We Share Information
We may share relevant information with:
Payment gateways, banks and payment verification providers.
Courier and delivery partners.
Website hosting, security, email and technical service providers.
Professional advisers, auditors and legal or regulatory authorities where necessary or legally required.
Other parties where you have specifically requested or authorised a service that requires sharing.
For example, a courier may receive the recipient’s name, phone number and delivery address to fulfil an order.
Referral information may be visible to the extent necessary for the Platform’s network features. We do not intend to disclose passwords or unrelated private account information to other members.
We do not sell personal information as a business practice.
6. Cookies and Similar Technologies
The website may use cookies or similar technologies to maintain login sessions, remember preferences, secure forms and understand website performance.
You can manage cookies through your browser settings. Disabling essential cookies may prevent some website features from working correctly.
Any non-essential analytics or advertising technologies will be used subject to applicable consent and disclosure requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, order fulfilment, customer support, accounting, fraud prevention and legal compliance.
Certain transaction, tax or dispute records may need to be retained after account closure for legally required periods or to establish, exercise or defend legal claims.
When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to applicable law and technical limitations.
8. Data Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
No online system can be guaranteed completely secure. You should protect your login credentials, use a secure device and report suspected unauthorised access promptly.
Where required by law, we will respond to personal-data breaches and provide relevant notifications to the appropriate parties.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request information about the personal data we process.
Request correction or updating of inaccurate information.
Request erasure of personal information where legally permissible.
Withdraw consent where processing relies on consent.
Raise a grievance or complaint about the handling of your personal information.
Exercise other rights available under applicable data-protection law.
Certain records may need to be retained to fulfil legal obligations or resolve legitimate disputes. Where deletion cannot be completed, we will explain the applicable reason where required.
10. Children’s Information
The Platform is not intended for individuals who are not legally eligible to enter into the relevant transactions. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information unlawfully, contact us so we can review the matter and take appropriate action.
11. Third-Party Services and Links
The website may link to third-party payment services, courier tracking pages or other external websites.
Those services may process your information under their own privacy policies. We are not responsible for the privacy practices of external services, and you should review their policies before providing information directly to them.
12. International Processing
Some technical service providers may process information outside India. Where this occurs, we will take steps required by applicable Indian law and any relevant transfer restrictions.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, data practices or legal requirements.
The latest version will be published on the website with an updated effective or revision date. Material changes will be communicated through an appropriate notice where required.
14. Privacy Contact and Grievances
For privacy requests, correction or deletion requests, consent withdrawal or data-related complaints, contact:
Business / Data Fiduciary: [Insert Registered Business Name]
Privacy / Grievance Contact: [Insert Contact Person or Designation]
Email: [Insert Privacy or Support Email]
Postal Address: [Insert Registered Address]
We will acknowledge and address requests within the timelines required by applicable law.
15. Governing Law
This Privacy Policy is governed by applicable Indian law, including data-protection requirements in force from time to time. Nothing in this policy limits rights that cannot lawfully be excluded.